Thursday, June 17, 2010

Customer Care returns

So, my favorite online ordering service for all things baby has begun to redeem themselves. I just received a call from Brennan, one of the Customer Care Managers. I had a delightful conversation with him about our ongoing troubles and I truly feel heard and understood now.  We discussed how throwing money at me wasn't the answer when all I wanted was an explanation of why my orders, which are promised on the website to come in 24 hours, are suddenly all being delayed.

Apparently, in opening their new website, there have been some warehouse rearranging and a changing of how things get delivered. This caused my string of unfortunate late deliveries. That and one big snafu last week with a missed pick up. I feel like this was a valid explanation and I appreciate the honesty.

I want to let you all know that I do love and, while threatening to leave them, was secretly praying that they would do something, anything, to help me stay. There is nothing better than ordering your diapers, formula and pretty much anything else baby related, and having it show up on your doorstep the next day. As a mom of triplets, I especially need this as running to the store with 3 or 4 kids is NOT HAPPENING.

I ordered some formula today. Let's see what happens!

And I'm pretty excited about the which may prove to save me trips to the store to buy personal products as I understand it. I assume shampoos and bath products and maybe even cleaning supplies? Although I already get my safe for babies cleaning supplies from, perhaps there is more?

Oh, heck, I'm a loyal customer if you treat me right. I'll apparently even advertise without being paid. Let's just see if they can return to the company I once knew and loved. If so, I will return to my formerly less bitchy self when communicating with them!

1 comment:

  1. The old Jewish proverb: The squeaky wheel gets the grease.